Refund policy

Refund & Return Policy

We want you and your pet to be completely happy with your purchase. If something isn't right, here's how we handle it.

Return Window
You may request a return or refund within 14 days of the delivery date. After 14 days, we're unable to offer a refund or exchange.

Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Items that are damaged, dirty, or missing original packaging due to reasons not related to a manufacturing defect may not qualify for a full refund.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at matiasbottiglieri5@gmail.com within 7 days of delivery with photos of the item and packaging. In these cases, we will offer a full refund or a free replacement — you will not be asked to pay for return shipping.

Change of Mind Returns
If you'd like to return an item for a reason unrelated to damage or defect (e.g., you changed your mind), please contact us at matiasbottiglieri5@gmail.com before sending anything back. Because our products ship directly from our fulfillment partner's warehouse, return shipping costs for change-of-mind returns are the responsibility of the customer, and in some cases we may offer a partial refund instead of requiring a physical return, at our discretion.

Refund Processing
Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days back to your original payment method. Please note that your bank or card issuer may take additional time to post the refund to your account.

Non-Returnable Items
For hygiene reasons, items such as pet grooming tools that have been used cannot be returned unless defective.

Contact Us
If you have any questions about our refund policy, please contact us at matiasbottiglieri5@gmail.com.